Documents/Terms

Terms of Service

Terms

Service Provider: Today Technologies provides Internet, to Socorro County.
Service Provider’s Obligations: Today Technologies agrees to supply the above mentioned services to the Customers on the terms and conditions mentioned herein as per this Terms of Service (“TOS”).
Customer’s Obligations: The customer shall:
1. BE RESPONSIBLE for providing PC/TV with the right configuration to suit the requirements of the service opted for.
2. DO NOT USE any hardware or software, identified by the Government as unlawful or potentially capable of rendering the network security vulnerable.
3. DO NOT RESELL or redistribute access to “the Services” to any other person or party in any manner, as the Internet Service is provided for use on the customer’s internal Corporate/Residential Computer(s) connected via switches/router.
4. ENSURE that all dues to Today Technologies are paid on time.
5. PROVIDE correct identity and also register his/her Email ID and Mobile no. with Today Technologies.
Login ID and Password: Today Technologies will provide a log in to the payment portal by request to each customer to access payment portal. Customer is responsible for Router User Id and password.
Customer Premises Equipment (Hereinafter referred to as “CPE”):
1. All the CPE and any accessories installed for the use of the customer, as per the installation report, shall remain the property of the Today Technologies.
2. The Customer will be fully responsible for the custody, proper upkeep, usage and safety of all the above-mentioned terminal apparatus, installed by Today Technologies, without moving it from the premises originally installed, during the service period, i.e. from the date, which the service activation comes into effect till the date of termination of service. The Customer would be fully liable to pay the Today Technologies, repair or maintenance charges for the above mentioned CPE if the CPE is lost or damaged due to improper usage or tampering during the service period.
3. Today Technologies is merely the supplier of the Equipment and not the manufacturer. Today Technologies makes no warranties of any kind, express or implied, in respect to the same and also disclaims any warranty or merchantability and/or fitness for a particular purpose.
4. In the event of termination or non-renewal of “the services” for any reason whatsoever, Today Technologies retains the right to recover any and all the Equipment belonging to Today Technologies and Customer shall permit authorized personnel of Today Technologies or its contractors to effect such removal without let or hindrance, and without prejudice to any amounts due from the Customer to Today Technologies.
Sending of promotional SMS: Customer gives permission to Today Technologies for sending to him/her promotional or informative SMS by Today Technologies, after accepting these TOS status will not be verified before sending such promotional or informative SMS. Today Technologies takes all efforts to secure and protect the customer’s details.
Payments and Billing:
1. Billing cycle varies for each customer depending on the day of service.
2. Payment can be made by debit/credit card via the customer website portal. If customer pays via mail/check and payment is NSF/returned. Customer will be penalized 25.00.
3. Renewal or subsequent payments can also be made online at www.todaytechnm.com/customer-payment-portal. Payment must be made on or before the due date mentioned in the billing statement/invoice. Payment made after due date will incur late fees.
4. Failure of payment by the customer shall include 25.00 late fee each month the account is past due, and in addition Today Technologies shall be entitled to discontinue/suspend the Services, at its sole discretion, without notice to the customer. If customer chooses to reconnect service due to past due payment the re-connect fee is 15.00.
5. In case of any billing discrepancy, Customer shall contact Customer Support of Today Technologies within seven days from bill date. In absence of any complaint, the bill will be considered acceptable without any comments.
Installation, Re–installation and Re-activation Charges:
1. At initial installation, one-time non-refundable installation charges applicable as per plan will be paid by the customer at the time of installation.
2. Re-installation charges:
  1. Relocation is 75.00 in case of change in address of customer within the network coverage of Today Technologies. Customer cannot ask for relocation where Today Technologies network is not available.
  2. On nonpayment of dues, services shall be suspended after 7 days from the payment due date. Services can be reactivated, by subscribing to any services payment of re-activation of 15.00 is required.
  3. If customer’s Service is suspended or terminated due to customer’s default or violation of these TOS, Today Technologies will consider reconnection on examination of the case and will levy appropriate reactivation charges before reconnecting service.
Obscene/Pornographic material: The customer assumes all responsibility for use of the Service by any person under 18 years of age and will provide appropriate supervision for any such use. The Service is not intended to be used by persons under 18 years of age to obtain, send or display material prohibited by law, including material deemed to be indecent or obscene.
Network Security: Any information sent by the customer over the network is at the sole risk of the customer. Accordingly, for corporate customers – internal network security is the sole responsibility of the customer and Today Technologies will not be held liable for any security breaches suffered by the customer as a result of hackers or virus of any kind. The customer undertakes to take all necessary measures to secure their local network from possible external breaches. Anti Virus installation and updates remain the sole responsibility of the customers.
Access to Customer’s Premises: Customer authorizes Today Technologies and its employees, agents, contractors and representatives with due identification to enter customer’s premises in order to install, maintain, inspect, repair and remove the Equipment. All such services will be conducted at a time mutually agreed by and between the Today Technologies and the customer.
Taxes: Today Technologies shall levy applicable State and County taxes on the prices payable by the Customer.
Disclaimer of Warranty:
1. Today Technologies takes no responsibility whatsoever for the content on the Worldwide Web, or access of any content whatsoever by the Customer or any other person using the Service.
2. Today Technologies is not responsible for any commitment, representation or offering by the distributors or channel partners or dealers and the customer is advised to check back with Today Technologies in case of any doubt or any commitment etc., received from anyone with regard to services of Today Technologies.
3. Today Technologies will endeavor to maintain an adequate and reasonable quality of the service. However the availability and quality of service may be affected by factors outside Today Technologies control such as physical obstructions, geographic weather conditions and other causes of electromagnetic interference or faults in other telecommunication networks to which the Today Technologies Network is connected and shall not be liable for any consequences arising thereof including but not limited to damage to customer’s property.
4. Today Technologies makes no warranties on the Services provided herein, whether express or implied, including but not limited to warranties of title, non-infringement of any intellectual property rights or implied warranties of merchantability or of fitness for a particular purpose. No advice or information given by Today Technologies, its affiliates or their respective officers, employees or agents shall create a warranty.
5. Today Technologies makes no warranty that the Services will be uninterrupted or error free or that any information, software or any other material accessible on the Service is free of viruses, worms, trojan horses or other harmful components and shall not be responsible for any consequences arising thereof. Today Technologies shall not be obliged to grant any service credit for disruption of services due to any reason whatsoever.
Right to Confirmation: Today Technologies reserves the right to confirm or verify the information/details given by the Customer in the CAF (Customer Application Form) at any other time directly or through its agents and/or associates and may require the Customer to produce proof as necessary and applicable to substantiate such information/details.
Theft of Service: Customer acknowledges that any unauthorized receipt of the Service constitutes theft of service, in violation of the laws of the Land and can result in both civil and criminal penalties. In addition, if the violations are willful and for commercial advantage or private financial gain, the penalties may be higher as the case may be.
Termination of Service by Today Technologies:
1. Today Technologies retains the right to withdraw or terminate the Service without notice in the event of:
  1. Wrongful, malicious or fraudulent representation by the Customer in respect of the details required by Today Technologies for provision of services to the Customer.
  2. Nonpayment of dues by the Customer in respect of installation charges, charges for CPE or other accessories, monthly subscription charges and/or fees, dishonor of check issued by the customer. Today Technologies reserves the right to levy penalty for checks dishonored, at the time of restoration of service.
  3. Use of the services by the Customer for, or permission given explicitly or implicitly by the Customer, or negligence by the Customer leading to, illegal, malicious or immoral purposes.
  4. Use of the service for gambling, solicitation, email attacks or denial of service attacks on any party or server, willful transmission or viruses, malicious or nuisance emailing or messaging, diffusion of immoral or pornographic material, commercial fraud, breach of copyright, breach of law and/or other offenses.
  5. Any attempt by the Customer or his/her/their associates to pass themselves off as agents, vendors, retailers, cyber cafes or business associates of Today Technologies unless expressly authorized in writing by Today Technologies to do so.
  6. Damage to Today Technologies equipment or terminal apparatus provided to the Customer for enabling the Service.
  7. Resale or unauthorized additional connections from the connection supplied hereby to the Customer.
  8. Upon breach of any terms and conditions of this TOS.
  9. Any change or alteration in Today Technologies network resulting in inability to provide the Service to the Customer.
2. Today Technologies reserves the right to suspend the Services for maintenance, modification or repair, or testing of the Services or the Network with prior 24 hours notice by sending SMS on the registered mobile number or by email on the registered Email ID of customer.
3. Today Technologies will not be responsible to return or provide access to the Customer for any data of the Customer, whether or not stored in Today Technologies network or systems, if and when the Services are terminated.
Termination of service by customer: In case customer opts for termination of services, customer is required to notify Today Technologies in writing with a 30 day notice. Customer is required to fill out the termination request form. The termination shall be effective after receipt of payment of all outstanding dues from customer.
Terms of Services: All terms of services by Today Technologies shall be subject to the license conditions as stipulated by the U.S. Government and/or Telecom Regulatory Authority of United States.
Waiver: Except as otherwise provided herein, the failure of any party to enforce any provision of terms and conditions of this TOS will not constitute or be construed as a waiver of such provision or of the right to enforce such provision.
Limited Liability: Today Technologies accepts no responsibility or liability whatsoever for commercial transaction of any nature including bookings, purchases, contracts or agreements entered into over the Internet by the Customer or any person or firm using the connection of the Customer.
Encryption: The Customer shall not take any steps including adopting any encryption system that prevents or in any way hinders Today Technologies from maintaining a log of the Customer or maintaining or having access to copies of all packets originating from the Customer.
Indemnification: Customer will be responsible and liable for and will indemnify Today Technologies in respect of liability for any and all use of the Customer’s account and all actions and costs incurred and for all use of the Services accessed through the Customer’s account or otherwise by virtue of the provision of the Services to the Customer including but not limited to claims for defamation, infringement of copyright or any other intellectual property rights or for misuse of the service and any breach or non-observance of any terms and conditions of this TOS by the Customer.
Force Majeure: Today Technologies shall not be liable for any failure or breakdown in the service or any loss or damage caused to the Customer due to war, hostilities, acts of terrorism, riots, strike, lockout, civil commotion, earthquake, lightning, flood, accident, fire or explosion, act of god, governmental acts, regulations or directions and/or any other cause not within control of Today Technologies.

Refund Policy

All transactions on the Today Technologies website, monetary and otherwise, are non-refundable, non-exchangeable and non-reversible, except in the event of proven negligence on the part of Today Technologies or its representatives.

In the event of a refund of the amount to the customer for any reason, the amount will be refunded to the customer on the concerned credit card/debit card/ through Internet Payment Gateway process only and no cash refunds will be made.

Please note in refund cases, the concerned bank or card issuer may take 7-10 days to post a credit to your account.

This is an automatic process and will be followed in all cases. For any questions regarding the refund policy contact us by sending an email to todaytechnm@yahoo.com and we will provide you a quick resolution.